Frequently asked questions

Click below for responses to frequently asked questions. Chat with us if you still have questions!

Help getting started

What should I do if I haven’t filed in several years?

We can file your taxes for 2017, 2018, and 2019. We encourage you to let us know if you haven’t yet filed for these years, because this can help you claim refunds from previous years that you may have missed out on.

How do I get started?

To get started, go to, click “Get Started,” and let us know that you want to “Start my taxes online.” You will have to upload photos of your ID, answer some questions about your tax situation, and upload your tax documents. Then one of our tax specialists will call you on the phone to discuss your taxes, answer any questions, and complete your filing.

What should I do if I can’t find a tax document?

If you have lost or never received a tax document, the first place to try is your employer. Often your employer can quickly re-issue your tax forms to you. If that doesn’t work, you can request your tax documents from the IRS at

Is this service really free?

Yes! We partner with VITA, an IRS program that certifies tax experts at local community nonprofits like United Way, to complete your state and federal taxes for free.

Am I eligible?

We provide free tax filing assistance to families earning less than about $66,000 a year.

How long will this take?

All in all GetYourRefund takes 5-10 business days to complete because you work one on one with a tax preparer.

The first step is to answer questions about your tax situation in our online form and upload your tax documents, which can take 10-30 minutes. Next, you will receive a call from your tax specialist in 2-3 business days to discuss your tax situation. Your tax return will then be prepared and quality reviewed by an IRS-certified tax preparer who will call you to discuss your refund and the process for electronic signature and filing. After taxes are filed we have heard from clients that they receive a direct deposit from the IRS within a week.

What if I need to change one of my answers or am unsure how to answer?

Don’t worry, you’ll get a chance to talk with one of our tax specialists about your situation, and you can let them know about any changes or answers you were unsure about before they prepare your taxes.

What does it mean that the deadline has been extended?

The 2019 income tax filing and payment deadlines on April 15, 2020, are automatically extended until July 15, 2020. This applies to all individual returns, trusts, and corporations. This is automatic, tax filers do not need to file any additional forms or call the IRS to qualify. This also includes estimated tax payments for tax year 2020 that are due on April 15, 2020.